Terms and Conditions

Halwa Saltana – حلوى سلطانة

By using our website, mobile application, or placing any order through the sales channels of Halwa Saltana, you acknowledge and agree to be fully bound by the following Terms and Conditions:

First: Definitions

• Store / We: Halwa Saltana, a store specialized in preparing and selling desserts within the State of Kuwait.

• Customer / You: Any person who places an order for the store’s products or uses its services.

• Products: All types of desserts, including Eastern and Western sweets, and related products offered for sale.

Second: Scope of Service

• The store provides its services within the State of Kuwait only.

• The store offers:

  • Online ordering with delivery

  • Online ordering with branch pickup (if available)

• The store reserves the right to modify or discontinue any product or service without prior notice.

Third: Orders and Payment

• All orders are subject to the store’s confirmation.

• Prices are displayed in Kuwaiti Dinar (KWD) and include any applicable taxes in accordance with local regulations.

• Available payment methods:

  • Electronic payment

  • Cash on delivery (if available)

• The customer is responsible for providing accurate information when placing an order.

Fourth: Delivery

• Orders are delivered to the address specified by the customer.

• Delivery times are estimated and may vary depending on location and order volume.

• The store is not responsible for delays resulting from:

  • Incorrect address information

  • Circumstances beyond control (traffic, weather conditions, technical issues)

Fifth: Branch Pickup (If Available)

• Orders are prepared according to the time specified in the order confirmation.

• The customer must collect the order within the scheduled time.

• If the customer is delayed by more than 30 minutes, the store reserves the right to dispose of the order without issuing a refund.

Sixth: Cancellation and Refund Policy

Due to the nature of food and dessert products:

• Orders cannot be canceled or refunded once preparation has begun.

In case of:

• Incorrect orders

• Missing items or visible damage to the product

Please contact the store within 60 minutes of delivery or pickup for evaluation and appropriate action.

Seventh: Quality and Food Safety

• Halwa Saltana complies with food safety standards and regulations approved in the State of Kuwait.

• Products are prepared using carefully selected ingredients.

• The store is not responsible for any health issues resulting from:

  • Undeclared food allergies by the customer

  • Improper storage or delayed consumption after receipt

Eighth: Personal Data and Privacy

• The store is committed to protecting customer data and will not share it except for operational purposes such as delivery and customer support.

• By using the service, you consent to the use of your information for order-related communication and promotional offers.

Ninth: Intellectual Property

• All content, images, designs, logos, and trade names associated with Halwa Saltana are protected intellectual property.

• Any use or reproduction without prior written consent from the store is strictly prohibited.

Tenth: Limitation of Liability

• The store shall not be liable for any indirect or consequential damages.

• In all cases, the store’s liability shall not exceed the total value of the order paid by the customer.

Eleventh: Amendments to the Terms

• The store reserves the right to amend these Terms and Conditions at any time without prior notice.

• Continued use of the services after any amendment constitutes acceptance of the updated Terms and Conditions.

Twelfth: Governing Law

• These Terms and Conditions are governed by the laws of the State of Kuwait.

• The courts of the State of Kuwait shall have exclusive jurisdiction over any dispute that may arise.